24 HOUR ON CALL SERVICE (NO ANSWERING SERVICES OR MACHINES)
An Angel Heart staff member who knows our clients, family and home situation will answer all calls 24 hours a day / 7 days a week to address concerns and questions, and respond to any emergency situation.
Weekly calls by the Client Care Manager to the client and/or family will be made. These calls help to be proactive to issues that arise and provides an opportunity to discuss any changes in the client’s condition.
MONTHLY SUPERVISORY VISITS
Monthly home visits will be made by the Client Care Manager. These visits provide us with more opportunities to assure quality of care for our clients.
When a caregiver arrives at the client’s home for the first time, they will always be accompanied by an Angel Heart staff member to personally introduce them to the client and/or family. The caregiver will be oriented to the home and care plan so they know exactly what is needed and expected.
We at Angel Heart guarantee that a caregiver will always be there for your loved one. We always have a back-up plan should any unforeseen situation arise.
Our rates are based on the level of care and are competitive within this industry. The rate will be established at the time of the initial free assessment. In addition, there are no weekly or monthly commitments.